Returns & Exchanges

Due to the perishable nature of our chef-crafted jerky, we cannot accept returns on food products, but we are committed to ensuring you are 100% satisfied with your order. If your jerky arrives damaged or does not meet our quality standards, please reach out so we can make it right with a replacement or refund.

Return Process

• 1.
  Contact Support

  Email our customer service team within 14 days of receiving your order with your order number and a brief explanation of the issue.

• 2.
  Provide Documentation

  Include clear photos of the packaging and the product if there is visible damage or a quality concern to help us improve our small-batch process.

• 3.
  Review Process

  Our team will review your request within 2 business days to determine if a replacement shipment or a full refund to your original payment method is appropriate.

• 4.
  Resolution

  Once approved, your replacement jerky will be shipped immediately at no extra cost, or your refund will be processed and appear on your statement within 5-7 days.